Privacy Policy

SO.. Agency (operating under CBD d.o.o.) respects your privacy and is committed to protecting personal data in accordance with applicable laws in Bosnia and Herzegovina and, where relevant, the principles of the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your information.

CBD d.o.o., Bosnia and Herzegovina. Email: info@so.agency

CBD d.o.o. acts as the data controller for any personal data collected through this website.

We may collect the following information:

• —Name (if provided)
• —Email address
• —Message content submitted through the contact form
• —Basic technical data (e.g. IP address, browser type, for security purposes)

We do not collect sensitive personal data through this website.

We process personal data solely for:

• —Responding to inquiries
• —Communicating regarding potential or ongoing collaboration
• —Maintaining basic records of communication

We do not use your data for profiling, automated decision-making, or unsolicited marketing.

Where applicable, data processing is based on legitimate interest (responding to inquiries and conducting business communication) and consent where you voluntarily submit information through the contact form.

We do not sell, rent, or trade personal data. Data may be processed by trusted service providers strictly for operational purposes, including hosting providers and email delivery services. These providers process data only on our behalf and under appropriate safeguards.

We retain personal data only for as long as necessary to respond to inquiries and maintain relevant communication records. Data may be deleted earlier upon request.

You have the right to:

• —Request access to your personal data
• —Request correction of inaccurate data
• —Request deletion of your data
• —Object to processing
• —Request restriction of processing

To exercise these rights, contact: info@so.agency

This website uses Microsoft Clarity for minimal session analytics and usability insight. Clarity may collect standard usage and device information through cookies or similar technologies. No advertising trackers or unnecessary third-party marketing scripts are used.

For any questions regarding this Privacy Policy or your data, email: info@so.agency